Shipping and delivery

Free shipping on every order, in Italy and in European Union countries. The price on the product page is the price you pay.

For deliveries outside the European Union, write to us before ordering: we assess each case individually. Any customs duties or import charges in the destination country are payable by the recipient.

Every pair is checked and packed by hand. Orders are prepared and handed to the courier within 1-2 working days of payment confirmation.

Orders placed on Saturdays, Sundays or public holidays are processed from the next working day.

• Italy: 2-4 working days from dispatch.
• European Union: 4-7 working days from dispatch.
• Islands and remote areas: allow a few extra days.

These are the courier’s usual times and are indicative, not binding deadlines. During busy periods — sales, holidays, Black Friday — they may stretch by a few days.

As soon as the parcel leaves, you will receive an email with the tracking number and a link to follow it. If you cannot find it, please check your spam folder before writing to us.

If nobody is there, the courier leaves a note and tries again the next working day. After the scheduled attempts the parcel is held at the local depot and, if not collected, returns to us.

An incomplete or incorrect address is the most common cause of failed delivery: please check your details before confirming the order. If you spot a mistake, write to us straight away — we can correct it as long as the parcel has not left.

If the packaging arrives visibly damaged, accept the delivery with a written reservation on the courier’s note and write to us within a few days, attaching photographs. We will take care of it.